DJ PARTY BUS SERVICES LLC

TERMS OF SERVICE, PAYMENT AUTHORIZATION & SAFETY POLICY

Effective 2026

By booking a reservation, providing a payment method, submitting a deposit or payment, or accepting transportation services from DJ Party Bus Services LLC (“Company”), the customer acknowledges and agrees to these Terms of Service.

PAYMENT CONSTITUTES ACCEPTANCE OF THESE TERMS. IF YOU DO NOT AGREE TO THESE TERMS, DO NOT SUBMIT PAYMENT.

1. SAFETY POLICY

DJ Party Bus Services LLC is committed to providing safe, reliable, and enjoyable transportation.

Drivers are required to maintain all licenses, qualifications, and certifications applicable to the vehicles they operate and comply with applicable federal and Minnesota transportation requirements.

Our fleet undergoes routine maintenance and required safety inspections. Vehicles may be temporarily removed from service when maintenance or safety concerns require it.

Passenger and driver safety takes priority over maintaining a particular schedule, route, or destination.

2. BOOKING & RESERVATION POLICY

All reservations are subject to Company approval, vehicle availability, and driver availability.

Customers should book at least 48 hours in advance. For reservations requested within 48 hours, customers should contact DJ Party Bus Services LLC to confirm availability.

A reservation is not guaranteed until the required deposit/payment has been received and the reservation has been accepted by DJ Party Bus Services LLC.

The Company reserves the right to adjust pickup locations, routes, or other operational details when reasonably necessary for vehicle access, safety, traffic, legal compliance, or operating conditions.

3. DEPOSITS

A deposit is required to secure a reservation.

Deposits are non-refundable and are applied toward the total reservation balance.

If a customer cancels a reservation, the deposit is forfeited subject to the cancellation terms below.

DJ Party Bus Services LLC may require an additional refundable security deposit for certain reservations.

4. PAYMENT AUTHORIZATION & CARD ON FILE

Full payment is due 72 hours before the scheduled reservation, unless otherwise agreed to in writing.

A valid credit or debit card must be maintained on file for all reservations.

By providing a payment method, booking a reservation, or submitting payment, the customer/cardholder confirms that they are authorized to use the payment method provided and expressly authorizes DJ Party Bus Services LLC to retain and charge the payment method on file for amounts due under the reservation and these Terms of Service.

This authorization includes, but is not limited to:

Reservation deposits
Remaining rental balances
Past-due invoices or balances after the applicable due date
20% driver service fee/gratuity
Fuel and travel surcharges
Additional mileage or travel outside the originally quoted fuel/travel bracket
Customer-requested route or destination changes resulting in additional travel charges
Rental extensions and overtime
Customer or passenger delays resulting in billable additional rental time
Rescheduling or modification fees
Cancellation charges
No-show charges
Excessive cleaning
Vomit or bodily-fluid cleanup
Broken glass cleanup
Damage caused by the customer or any member of the customer’s party
Repair or replacement costs resulting from passenger damage
Other documented charges authorized under the reservation and these Terms of Service

Automatic Payment of Amounts Due

If an invoice or reservation balance remains unpaid after its stated due date, the customer expressly authorizes DJ Party Bus Services LLC to charge the payment method on file for the outstanding amount due.

The customer further authorizes DJ Party Bus Services LLC to process additional charges arising during or after the rental when those charges are permitted under these Terms, including rental extensions, overtime, additional mileage/travel, travel outside the originally quoted fuel bracket, excessive cleaning, damages, and other applicable charges.

Additional authorized charges may be processed without the customer being physically present at the time the charge is processed. When applicable, charges may be processed after completion of the rental once the amount has been determined and documented.

If a payment method is declined, the Company may attempt to process the authorized payment again and/or request another valid payment method.

Failure or inability to process a payment does not eliminate the customer’s obligation to pay amounts properly due under the reservation agreement.

The card-on-file authorization remains valid for amounts arising from the reservation until all amounts properly due under the reservation and these Terms have been paid.

5. PAYMENT ACCEPTANCE

Submitting payment constitutes acknowledgment and acceptance of the reservation and the terms disclosed or made available to the customer before payment.

By submitting payment, the customer/cardholder acknowledges that:

The transaction is authorized.
They are authorized to use the payment method provided.
The reservation information and charges presented have been reviewed.
The payment relates to transportation/reservation services provided or specifically reserved by DJ Party Bus Services LLC.
The applicable cancellation and refund policy has been reviewed and accepted.
A vehicle and driver are being specifically reserved for the customer’s date and time, and the Company may decline other business based upon that commitment.
The card-on-file authorization contained in these Terms has been reviewed and accepted.

Customers who do not agree to these Terms should not submit payment.

6. CANCELLATION POLICY

Because vehicles and drivers are specifically reserved for each customer, the following cancellation policy applies:

7 or More Days Before the Reservation

The applicable non-refundable reservation deposit is forfeited.

Less Than 7 Days but More Than 72 Hours Before the Reservation

50% of the total reservation amount is due.

Within 72 Hours of the Reservation

100% of the total reservation amount is due.

If transportation has begun and the customer voluntarily ends the event early, no refund or reduction is provided for unused time within the originally reserved rental period.

Applicable Friday and Saturday evening minimum rental requirements remain in effect.

7. RESCHEDULING & MODIFICATIONS

Rescheduling and reservation modifications are not guaranteed and are subject to vehicle and driver availability.

Any rescheduling request or substantial reservation modification made within 7 days (168 hours) of the scheduled pickup time is subject to a $100 administrative rescheduling/modification fee.

This includes:

Date changes
Significant time adjustments
Vehicle changes
Other substantial modifications to the original reservation

The $100 rescheduling/modification fee is separate from the non-refundable reservation deposit and does not replace, credit, or refund the deposit.

DJ Party Bus Services LLC reserves the right to deny modification or rescheduling requests when vehicle availability, driver availability, scheduling, or operational limitations prevent the requested change.

8. NO-SHOW POLICY

Failure to appear at the agreed pickup location during the scheduled reservation period without making acceptable arrangements with DJ Party Bus Services LLC will be considered a no-show.

A no-show is responsible for 100% of the reservation amount because the vehicle and driver were reserved and made available for the customer.

9. SERVICE FEE / DRIVER GRATUITY

A 20% service fee/gratuity is added to applicable completed transportation services and is designated for the driver.

Additional gratuity is optional

10. FUEL & TRAVEL SURCHARGE

Fuel/travel surcharges are calculated based on actual driving/road distance, location, vehicle requirements, and the itinerary associated with the reservation.

The Company’s operating location used to determine the applicable fuel/travel bracket is:

211 St Anthony Parkway NE
Minneapolis, MN 55418

Standard distance guidelines are:

Within approximately 20 miles: $50
Approximately 20.1–30 miles: $150
Approximately 30.1–40 miles: $250
More than 40 miles: Custom quote

How Distance Is Calculated

Fuel/travel brackets are determined using driving distance by public roadways, not straight-line, radius, or “as-the-crow-flies” distance.

The applicable distance is determined from the Company’s operating location to the applicable pickup, destination, or farthest location associated with the reservation and final itinerary, as determined by DJ Party Bus Services LLC using available mapping and routing information.

Any maps, mileage-radius graphics, service-area illustrations, or fuel-bracket maps displayed on the DJ Party Bus Services LLC website are provided for general reference and illustrative purposes only. They are not intended to represent exact driving distances or guarantee a particular fuel/travel surcharge.

Actual road distance may differ from the visual representation shown on a map because of available roadways, routing, bridges, road restrictions, vehicle-access limitations, construction, or other routing considerations.

The fuel/travel surcharge quoted or calculated by DJ Party Bus Services LLC based on the applicable driving distance and final itinerary will determine the customer’s fuel/travel bracket.

Changes to Fuel/Travel Bracket

The original fuel/travel surcharge is based on the locations and itinerary provided when the reservation is quoted or confirmed.

If the customer or passengers request additional destinations, route changes, additional travel, or travel outside the mileage bracket used to calculate the original surcharge, the customer is responsible for the resulting additional fuel/travel charges.

The customer authorizes DJ Party Bus Services LLC to calculate the applicable additional charge based on the updated driving distance and itinerary and charge the difference to the payment method on file.

11. RENTAL TIME, EXTENSIONS & OVERTIME

The rental begins and ends at the times stated on the confirmed reservation.

Customer or passenger delays do not automatically extend the scheduled rental period.

The rental is considered complete once all passengers and belongings have exited the vehicle and the driver is able to depart.

Extensions:

Are subject to driver and vehicle availability
Are not guaranteed
May be charged in 60-minute increments
Must be approved by the Company

If the customer requests or uses additional rental time, the applicable extension/overtime charge may be added to the reservation or charged to the payment method on file.

Customer-caused delays beyond the scheduled rental period may result in additional rental charges.

12. ROUND TRIP TRANSPORTATION

A Round Trip Transportation reservation consists of two scheduled trips:

Transportation from Point A to Point B at the scheduled pickup time.
Return transportation from Point B to Point A (or another confirmed destination) at the scheduled return time.

Unless otherwise stated in writing, the bus and driver do not remain with the group and are not available between the initial drop-off and scheduled return pickup. The vehicle may leave the area and may be used for other Company operations during this time.

Round Trip Transportation does not include continuous vehicle availability, additional stops, or on-demand transportation between trips unless specifically included in the reservation.

Customers requiring the bus to remain available throughout the event must book a continuous hourly rental.

By booking or paying for Round Trip Transportation, the customer acknowledges and accepts this service structure.

13. PASSENGER WAIVERS

Every passenger must complete the required DJ Party Bus Services LLC liability waiver before boarding.

Proof of completion may be required.

Passengers who have not completed the required waiver may be denied boarding.

14. ALCOHOL, BEVERAGES & AMENITIES

DJ Party Bus Services LLC does not provide alcohol, ice, coolers, or beverages.

Customers may bring permitted beverages, ice, and coolers subject to Company rules.

Kegs are prohibited.

Alcohol consumption must comply with all applicable laws.

Underage possession or consumption of alcohol is strictly prohibited.

Customers are responsible for ensuring that alcohol brought onto the vehicle complies with applicable law and Company policy.

15. CLEANING FEES

Normal cleanup is included with the rental. Additional charges apply when extraordinary cleaning is required because of customer or passenger activity.

Examples include:

Broken glass cleanup: $100
Excessive trash: $50–$150
Vomit/bodily-fluid cleanup: $150–$200

The actual amount charged may depend on the extent of contamination, cleaning required, professional cleaning costs, and resulting vehicle downtime.

Applicable cleaning charges may be charged to the payment method on file.

16. CUSTOMER & PASSENGER RESPONSIBILITIES

The booking customer is responsible for the conduct of all passengers associated with the reservation.

The following are strictly prohibited:

Illegal drugs
Smoking
Vaping
Violence
Threatening or abusive conduct
Intentional or reckless property damage
Underage alcohol consumption
Conduct creating an unsafe environment for passengers, the driver, the public, or the vehicle

Passengers must follow reasonable instructions from the driver.

Serious violations may result in immediate termination of transportation services without refund.

Illegal activity may be reported to law enforcement when appropriate.

17. DAMAGE RESPONSIBILITY

The booking customer is financially responsible, to the extent permitted by law and these Terms, for damage caused to the vehicle by the customer or members of their party beyond ordinary wear and tear.

This may include damage to:

Windows
Seats and furniture
Audio/video equipment
Lighting
Interior components
Doors
Flooring
Fixtures
Other vehicle property

The customer authorizes applicable documented damage, repair, replacement, or extraordinary cleaning charges to be charged to the payment method on file.

DJ Party Bus Services LLC may maintain photographs, video, driver reports, repair estimates/invoices, cleaning invoices, and other documentation supporting such charges.

18. ROUTES, DESTINATIONS & ADDRESSES

Unless otherwise agreed, customers are responsible for providing accurate pickup locations, destinations, and itinerary information.

Customers are responsible for ensuring requested locations are reasonably accessible to commercial buses.

The driver retains final authority regarding whether a roadway, driveway, parking area, or pickup/drop-off location can be safely and legally accessed.

DJ Party Bus Services LLC is not responsible for delays caused by incorrect addresses, inaccessible destinations, road restrictions, or unsafe routing outside the Company’s reasonable control.

19. VEHICLE SUBSTITUTION

DJ Party Bus Services LLC reserves the right to substitute another vehicle when the originally scheduled vehicle becomes unavailable because of mechanical, safety, scheduling, or operational circumstances.

When reasonably possible, the substitute vehicle will provide comparable passenger capacity appropriate for the reservation.

A reasonable vehicle substitution does not constitute cancellation of the transportation service.

20. MECHANICAL ISSUES

Vehicles are mechanical equipment, and unexpected failures may occur despite routine maintenance and inspections.

If a mechanical problem materially affects a reservation, DJ Party Bus Services LLC will make reasonable efforts to repair the problem, provide a replacement vehicle, or otherwise continue transportation when reasonably possible.

If transportation cannot be completed, any applicable refund or credit will be determined based on the circumstances, services actually provided, applicable law, and the portion of the contracted transportation that could not be performed.

DJ Party Bus Services LLC is not responsible for consequential or incidental losses to the extent permitted by applicable law.

21. EVENTS OUTSIDE COMPANY CONTROL

DJ Party Bus Services LLC is not responsible for delays, route changes, or inability to perform caused by circumstances outside its reasonable control, including:

Severe weather
Unsafe road conditions
Road closures
Traffic
Accidents
Emergency conditions
Government restrictions
Law-enforcement activity
Natural disasters
Other events outside the Company’s reasonable control

The Company will make reasonable efforts to provide transportation when it can be performed safely and legally.

22. DRIVER AUTHORITY & SAFETY

The driver has final authority concerning safe operation of the vehicle.

A driver may refuse to operate the vehicle or discontinue service when the driver reasonably believes continued operation would create a safety or legal risk.

If passenger conduct creates an unsafe environment, the driver may end transportation and direct passengers to exit at a reasonably safe location.

Termination caused by serious passenger misconduct does not entitle the customer to a refund for unused rental time.

23. SERVICE CONCERNS

Customers should report service concerns to DJ Party Bus Services LLC as soon as reasonably possible so the Company has an opportunity to investigate and address the matter.

Customers are requested to submit complaints concerning completed transportation services in writing within 48 hours after completion of service.

The Company may review GPS records, driver reports, reservation records, communications, photographs, and other available documentation when investigating a service concern.

24. PRIVACY & COMMUNICATIONS

Customer information may be used as reasonably necessary to:

Process reservations and payments
Communicate regarding transportation services
Dispatch drivers and vehicles
Maintain business and transaction records
Address customer-service matters
Comply with legal and regulatory requirements

Transactional communications regarding an active reservation may be sent by telephone, text message, or email using the contact information provided by the customer.

Marketing communications will be handled in accordance with applicable consent and opt-out requirements.

25. RESERVATION & TRANSACTION RECORDS

DJ Party Bus Services LLC may maintain records reasonably related to a reservation, including:

Reservation information
Invoices and payment records
Customer communications
Waiver records
Vehicle and driver assignments
GPS and route records
Pickup and drop-off records
Photographs documenting vehicle condition
Incident and driver reports
Cleaning and repair documentation

Records may be retained for legitimate business, safety, accounting, legal, regulatory, and transaction-verification purposes.

26. UPDATES TO TERMS

DJ Party Bus Services LLC may update these Terms of Service periodically.

The terms provided or made available in connection with the customer’s reservation will govern that reservation to the extent required by applicable law.

27. FINAL ACCEPTANCE & AUTHORIZATION

BY BOOKING A RESERVATION, PROVIDING A PAYMENT METHOD, OR SUBMITTING PAYMENT, THE CUSTOMER ACKNOWLEDGES THAT THEY HAVE REVIEWED AND ACCEPTED THE TERMS PROVIDED OR MADE AVAILABLE IN CONNECTION WITH THE RESERVATION.

PAYMENT CONSTITUTES ACCEPTANCE OF THE APPLICABLE PAYMENT, RESERVATION, CANCELLATION, CARD-ON-FILE, AND SERVICE TERMS.

The customer expressly authorizes DJ Party Bus Services LLC to use the payment method on file for amounts properly due under these Terms, including past-due balances, rental extensions/overtime, additional fuel or travel charges, travel outside the originally quoted fuel bracket, applicable cleaning charges, documented damages, cancellation charges, no-show charges, rescheduling/modification fees, and other authorized reservation-related amounts.

IF YOU DO NOT AGREE TO THESE TERMS, DO NOT BOOK THE RESERVATION OR SUBMIT PAYMENT.